The Darlington CAB is at Bennet House in the Market Square.

Darlington Citizens Advice Bureau is committed to being accessible to all members of the community. We are financially supported by Darlington Borough Council in respect of our core service, and actively seek funding to extend our work into the wider community.

In this, we focus on the groups identified within the Council's Social Inclusion Strategy as being particularly vulnerable and the wards identified as being the most deprived.

The Bureau provides specialist services in respect of welfare benefits, employment and money advice to clients who are eligible for Legal Help. We deliver advice sessions at different locations throughout the borough, as well as at the bureau at Bennet House. In addition we offer Home Visits for older people, and operate a telephone line for advice for others who may be unable to access the main or outreach venues.

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

All advice workers, whether paid or volunteer, are professionally trained to provide an accurate, quality service and to be supportive to clients.

The service aims:

• To provide the advice people need for the problems they face.

• To improve the policies and practices that affect people's lives.

The service works to:

Inform people about the law and how it affects them; about their rights and responsibilities; and about how they may be able to satisfy their needs

Advise people on the options available to them and on the potential consequences of different courses of action

Support people as they consider what to do, listening to their concerns and helping them move forward.

Assist people in pursuing their chosen course of action by negotiation, representation and referral to other sources of help needed

Influence those responsible for policies and services by bringing to their notice the problems people experience and recommending changes.

Darlington Citizens Advice Bureau Business Plan

Darlington Citizens Advice Bureau Business Plan 2010 - 2013 Executive summary
is now available.
Click here to view